Estes Ranked #1 Best Value Provider Five Years Running

For the fifth consecutive year, shippers participating in Mastio's national LTL study ranked Estes the #1 Best Value Provider of all national LTL carriers.

Mastio & Company surveyed over 1,600 logistics professionals to evaluate the top LTL carriers' performance across customers' needs — from carrier trustworthiness and responsiveness to shipment tracking and ease of scheduling — and Estes’ results stood out!

Our 2026 Results
#1 Best Value Provider

Estes ranked #1 in providing the best value among all national carriers, a result that speaks to the strong return shippers experience when choosing Estes to ship their freight.

Competitive Advantage

Shippers ranked Estes #1 in Competitive Pricing, indicating that they see Estes providing competitive rates alongside the reliable service our customers count on.

Tools That Make Shipping Easier

Estes also ranked #1 for Website Usefulness, with Tracking and Tracing and Ease of Scheduling among our top-rated attributes. From requesting a rate quote and creating a BOL to scheduling a pickup and tracking a shipment, we continue to invest in tools that make it easier for customers to manage their freight shipments every step of the way.

Mastio Best Value Chart

People You Can Count On

Responsiveness and Driver Professionalism are two areas where shippers continue to rate Estes highly, reflecting the trust they place in our service and the people who represent Estes every day.

Relationships That Last

Estes maintained a strong NPS of 62.8, continuing to rank among the top national carriers. Likelihood to Continue Using Estes was also among our strongest scores, reflecting the kind of customer relationships we strive to build with every shipment — grounded in honesty, integrity, transparency, and a commitment to going above and beyond to make things right.

These results offer a meaningful perspective on how shippers experience Estes — from the value they receive to the people and tools they interact with every day. We’re proud of this feedback and will continue to listen, improve, and find new ways to make the shipping experience even better for the people we serve.