Delivering peace of mind with an even stronger financial guarantee

When shipping to big box retailers, meeting the strict delivery requirements can often be the most stressful part of the shipping process. That’s why we offer Estes Retail Guarantee™ (ERG)—a product that delivers exceptional peace of mind by mitigating chargeback fees and other financial penalties.

ERG is backed by our best-in-class Time Critical Guaranteed service, which offers 24/7/365 freight monitoring and customer support, and includes more service commitments than you’ll find with any other carrier:

• Guaranteed on-time pickups
• Guaranteed on-time appointments
• Guaranteed on-time delivery
• Guaranteed damage-free shipments

ERG then takes that peace of mind a step further with a financial guarantee of up to twice your freight charges, should our failure to meet a delivery appointment result in a qualifying chargeback fee.

We know that when delivery windows are hit, suppliers benefit by:

• Winning future business opportunities with high-volume customers
• Winning business from competitors
• Improving their industry reputation
• Incurring no financial penalties
• Being in good standing with retailers

And because Estes has a 99% success rate in meeting all Time Critical guarantees for shipments to retail distribution centers, you can count on us to help you build positive retailer relationships and improve your vendor scorecards.

At this time, ERG is available for any pre-paid shipment going into Walmart, Sam’s Club, Amazon, Target, KeHE, CVS, and Costco!

Need to know exactly when your time-sensitive retail freight was scheduled, received, and delivered? Our Appointment Research Tool (ART) provides quick access to key appointment and transit milestones, giving you the added confidence to confirm shipment performance and dispute chargebacks.

Shipping more complex, time-sensitive freight to non-retail locations? Discover how our White Glove Guarantee combines our guaranteed service with an elevated pickup, handling, and delivery experience.

Learn more about ERG by downloading our overview or contacting us at timecritical@estes-express.com or 1-800-645-3952.