At Estes, we’ve built our White Glove Guarantee service around what matters most—your customers. That means their larger, heavier, or more complex shipments arrive on time, as promised, and are handled with an elevated level of care that creates a smooth, worry-free experience every step of the way.

From start to finish, our White Glove Guarantee service offers an enhanced experience for you and your customers, including:

• Crating and boxing support for pre-pickup packaging
• Two-person delivery team
• Location-of-choice delivery (up to one flight of stairs)
• Entryway delivery option
• Placement and positioning of items
• Optional debris removal
• Return shipment support (reverse logistics)
• Single invoice solution

Shipment Performance

Our White Glove Guarantee is backed by our best-in-class Time Critical Guaranteed service, which offers 24/7/365 freight monitoring and customer support, and includes more standard benefits than you’ll find with any other carrier:

• Guaranteed on-time pickups
• Guaranteed on-time appointments
• Guaranteed on-time delivery
• Guaranteed damage-free shipments

Built For Complex Shipments

White Glove Guarantee is great for shipments that require extra care, handling, and delivery support, including:

• First-mile and final-mile delivery
• Large, heavy, or complex items
• Fragile, high-value, or oversized shipments
• Security-sensitive commodities
• Residential and commercial deliveries requiring greater precision

And if you need to know exactly when your time-critical freight was scheduled, received, and delivered, our Appointment Research Tool (ART) can help. It provides quick access to key appointment and transit milestones, giving you the added confidence to confirm shipment performance.

Looking to ship your time-sensitive freight to retail locations? Our Estes Retail Guarantee™ can help deliver exceptional peace of mind by mitigating chargeback fees and other financial penalties.

Learn more about our White Glove Guarantee service by contacting us at timecritical@estes-express.com or 1-800-645-3952.